Warranty for furniture - 2 years, if the manufacturer has not specified a longer warranty period.
When opening the package, check the parts. If defect is detected, the product must not be mounted, it is mandatory to store the packaging and notify the seller.
In the case of furniture that has been disassembled and assembled (or attempted to assemble them), the right of withdrawal is not applicable, since after the furniture assembly the furniture is fully used for the purpose of their purchase, but their repeated disassembly and / or assembly significantly reduces the quality of the furniture, therefore, it is not possible to ensure the quality of the goods specified in Section 12, Paragraph six of the Consumer Rights Protection Law, when laying and dismantling such furniture during the term for exercise of the right of withdrawal.
e-mebel.lv does not assume responsibility if:
- damage to the product was caused by the Customer;
- the defects of the product have resulted from its use for unforeseen purposes;
- the product is a natural deterioration due to normal use;
- there are damage caused by improper installation of the furniture, in the absence of company service, mechanical damage, as well as damage incurred by the purchaser during transportation of the furniture itself
In case the buyer waives the order, the item must meet the following conditions:
- without damage;
- in the original package in which they were delivered at the time of purchase;
- all original label, safety foil and other markings must be affixed to the packaging
In the event of non-compliance with the above conditions, the buyer loses the right to receive warranty services.
If defective goods are detected, the customer must seek a review of the situation that should be mentioned.
- Order number;
- Name and contact details of the Client;
- information about the defect (where and when it has been detected or has occurred) and, if possible, photographs showing clearly the defect of the product;
- The Client is entitled to claim money back only if it is impossible or unsuccessful to change the product / component or repair it
Terms and conditions
The online store e-mebel.lv is informative in terms of the goods and prices it sees. Although in most cases the products shown in the picture are in line with their appearance in nature, however, we would like to inform you that they are manufacturer-created photos and e-mebel.lv is not responsible for any discrepancy between colors, shapes or other characteristics.
If after the arrival of the goods in the warehouse the customer is not reachable (by phone, by e-mail or by post), the goods are stored for 3 months. After this period e-mebel.lv reserves the right to handle the item as needed.
Any images from e-mebel.lv web sites are forbidden to be published without the consent of the administration.
Using the information provided by e-mebel.lv does not create a legal relationship between the visitors of the Internet store and its creators. Prices for goods are in EUR including VAT 21%.
Cabinet of Ministers Regulation No. 207 "On Distance Contract".
Right of withdrawal
Regulation No. 207 of the Cabinet of Ministers of the Republic of Latvia "Regulations on the distance contract" stipulates that the customer has the right to withdraw from the contract within 14 calendar days and return the item purchased in the Internet store back to the seller.
Section 12, Paragraph six of the Law on Consumer Protection of the Republic of Latvia states that "the consumer is responsible for preserving the quality and safety of the product during the term of exercise of the right of withdrawal". e-mebel.lv reserves the right to the buyer to refuse to use the right of withdrawal or to withhold a refund in case of use and / or damage if not in the full package supplied by the seller if it is not in the original packaging or its packaging is essential damaged. When you start using the purchased product, the buyer confirms that it matches the order and can no longer be returned.
To agree on the return of the item, we ask you to contact us by e-mail and indicate the order number and date of payment.
When you give up the goods, the money for the delivered delivery is not refunded.
e-mebel.lv has the right not to cancel the order and not to accept the item if it has been made specially for the Customer according to a special order, the conformity of which with the Customer's requirements has been approved by ordering or later.
For a special order is considered:
- kitchen furniture on an individual order;
- specially ordered goods with finishing that are not included in the standard offer of e-mebel.lv web-shop (fabrics, paints and other, special finishing by special order);
- an order containing 10 pieces or more of one item of goods